Frequently Asked Questions
Welcome to Bienal Customer Service. You’ll find answers to all the most frequently asked questions right here, or you can contact us by the live chat or phone.
ORDER
The process begins with a design consultation where our experts learn about your vision, needs, and measurements. Bienal then creates detailed design proposals, helps you choose materials and finishes, and oversees production and installation to ensure a seamless experience.
To begin your journey with Bienal, we simply need your contact details, the size of the space you’re looking to upgrade, and a few images if possible. If you don’t have measurements or photos readily available, no worries! Our team can handle that during our home visit.
We provide estimates after project details are specified. Because every Bienal project is fully custom, costs vary depending on design complexity, materials, and finishes. As such, we do not offer ballpark pricing before the design consultation stage.
Several factors affect pricing, including the choice of materials, finishes, number of drawers, inclusion of backing panels, and selection of accessories and hardware. Additional costs may apply for delivery and installation services, depending on project location and requirements.
Yes. Bienal offers financing options that can be applied for directly through our website. Staged payment structures may also be available depending on project type and scope.
Yes. Bienal provides home measurement services to ensure precision in design and installation. Accurate measurements allow our team to create a tailored solution that fits your space perfectly.
For projects based in Florida, your designated showroom will contact you to schedule a virtual or in-home consultation. For projects outside of Florida, our team conducts virtual design meetings. You can check available dates and times by completing the consultation form on our website.
Bienal manages the full process in-house, including design, manufacturing, and quality control. For select projects or distant locations, we may work with qualified local contractors to expedite timelines, always under Bienal’s direct supervision and inspection to maintain our standards of craftsmanship.
DESIGN SERVICES
You can easily book a home measurement by scheduling a Design Consultation through our website. Our design team will coordinate with you to arrange an in-home assessment at a time that works best for you.
If you need to change or cancel your consultation, simply contact Bienal directly by phone or email. The contact information for your nearest showroom can be found on our website, and our team will be happy to assist with rescheduling.
Your assigned Bienal designer will send you a link by email before your scheduled virtual appointment. If you don’t receive the link, you can contact your nearest Bienal showroom for support.
Yes, we recommend booking an appointment to view our showroom displays. You can easily schedule your visit by calling your nearest Bienal showroom, ensuring that a dedicated design consultant will be available to guide you through the collections and answer all of your questions.
For initial designs and estimates, you can take rough measurements using a tape measure. Please include wall lengths, ceiling heights, and any obstacles that could affect the layout. Adding photos of your space will also help our designers prepare an accurate proposal. You’ll receive a list of required details before your consultation.
Yes. Once your project is approved, our installation team will visit your home to take precise measurements for production. This service applies to end-user clients only. For B2B dealerships, measurement confirmation is the responsibility of the partner.
Your Bienal designer will provide detailed floor plans, elevations, and 3D renderings of your custom design, along with a transparent, itemized quote. This ensures you have full clarity and confidence before the project begins.
Bienal’s design consultants are distinguished by their exceptional style insight and comprehensive understanding of our custom space solutions. Each consultant brings at least three to four years of design experience before joining our team. To ensure excellence, they undergo an extensive six-week training that equips them with the skills to effectively design your space using advanced visualization tools. This allows us to provide you with a unique 3-D preview of your proposed closet arrangement. While they come from varied backgrounds, all our consultants are united in their commitment to creating innovative, organized, and tranquil spaces that are designed to improve your home and lifestyle.
Yes, while Bienal’s custom space solutions are unique and may not directly compare to designs from other companies, we welcome the opportunity to review the design you have. We’ll then collaborate with you to create a new, tailored design that aligns with our product range. Using advanced design tools, we will provide you with a 3-D visualization of your space, crafted to your specifications and measurements.
A design consultation with Bienal usually lasts about 90 minutes, although this can change depending on how complex your project is. If you have particular time needs, let us know when you book your consultation, and we will do our best to adjust to your schedule.
Absolutely! If you’re unsure about what to select, Bienal’s team of designers is here to assist you. We offer a free design consultation during which a designer will contact you to discuss your project and help guide you through the design process tailored to your needs.
DELIVERY
Most projects are delivered within 10–12 weeks, depending on customization and material availability. Your designer will confirm the exact timeline during the order process.
Absolutely! At Bienal, we prioritize convenience and flexibility for our clients. You can request a specific time slot for the delivery of your custom spaces to ensure it fits seamlessly into your schedule.
Yes, Bienal offers home delivery for all our custom space. Our skilled installation technicians will not only deliver your custom spaces directly to your home but will also oversee its professional installation, ensuring everything is set up to your satisfaction.
After placing your order with Bienal, you will be kept informed via email updates regarding the shipping and delivery status of your custom cabinets. The expected delivery timeframe may differ depending on the specific cabinet line you have selected. Rest assured, we aim to provide clear and timely communication to ensure you are well-informed every step of the way.
At Bienal, the cost of delivery and professional installation is included in your overall project price. This ensures a simple and transparent experience with no hidden fees. Your designer will provide a clear breakdown of everything covered in your quote.
INSTALLATION
Yes. Bienal provides professional installation services for all projects. Our certified installers ensure that every detail is handled with precision, from delivery to final adjustments. Installation can also include the removal of existing cabinetry if requested, giving you a seamless start-to-finish experience.
Bienal is a proudly independent company specializing in custom spacess, operating throughout the United States. Each of our locations is centrally managed by our dedicated team to ensure consistent quality and an exceptional customer experience nationwide. Unlike franchises, Bienal maintains a unified approach to design, service, and customer satisfaction, tailoring unique storage solutions directly to your needs.
At Bienal, the time it takes to install your custom storage system depends on several factors, including the intricacy of your chosen design and the dimensions of your area. While installations involving intricate designs or multiple spaces may require additional time, our goal is to efficiently complete most installations within one day, ensuring a smooth and hassle-free process for you.
Please ensure that your personal items are stored safely and that there is a clear pathway for our team to move and work efficiently. This helps prevent damage and ensures a smooth installation. Full preparation guidelines are included in your sales agreement.
During the installation of your Bienal custom spaces, please feel free to address any concerns or questions directly with your Bienal installation specialist. They are well-equipped to handle any inquiries and ensure that the process meets your expectations.
Many of our Bienal locations offer the service to remove your existing closet or cabinets. Please consult with your dedicated Bienal designer to verify if this service is available in your area, as offerings may vary by location.
At Bienal, the cost of installing your custom spaces is included within the overall price of your system, ensuring a straightforward and transparent purchasing experience without any hidden fees.
There is no need to remove carpet or tile prior to the installation of your Bienal custom spaces. While our services focus on the installation of your new system, please connect with your Bienal designer for any specific preparation requirements or additional services available in your area.
While you may choose to use your own installer, we strongly recommend Bienal’s certified installation team. Our professionals are trained to handle every detail, and using Bienal installers ensures your project is completed to the highest standards and keeps your warranty fully protected.
In most cases, existing closet frames may not fit new doors precisely. Our team can assess compatibility during a site visit, but to ensure proper alignment and finish quality, we typically recommend ordering a new, custom-built closet system.
Yes, you can consider relocating your Bienal custom storage system to a new home; however, it’s essential to be aware of certain limitations. Our custom spacess are meticulously designed to fit the specific dimensions and characteristics of your current space. While some components may be adaptable, recreating the original setup in a new environment often presents substantial challenges and might incur higher costs than anticipated.
It’s also worth noting that Bienal’s custom storage solutions tend to enhance the marketability of properties. Additionally, we provide a transferrable lifetime warranty for our systems, ensuring lasting value whether you choose to take your system with you or leave it as an attractive feature for potential buyers.
At Bienal, due to the personalized design of our closets, we are unable to offer returns. However, your satisfaction is paramount to us. If you have any concerns or are not fully satisfied with your custom spaces system, please reach out to our Customer Service team. We are committed to working with you to resolve any issues.
WARRANTY & AFTER-SALES
Bienal offers a Limited Lifetime Warranty on our custom spaces products, giving you long-term peace of mind. Coverage may vary depending on the specific product line you choose. For full details, please consult the warranty section on our website or speak directly with your Bienal designer.
Bienal provides a Limited Lifetime Warranty against manufacturing defects for residential projects. For commercial projects, the warranty period varies between 2–3 years, depending on project specifications and contract terms.
Our after-sales service covers delivery, replacement, and minor adjustments required to complete or fine-tune your installation. Items that require re-manufacturing may take several weeks due to production and international shipping times.
Any necessary repairs or adjustments are handled promptly by our team. Depending on the issue, we may perform on-site service or deliver replacement components to ensure your installation remains in perfect condition.
Yes. You can request specific material samples through your consultant. Samples are shipped internationally, and air cargo fees apply. Delivery times may vary depending on stock availability and shipping schedules.
Bienal allows changes or cancellations within a specific timeframe after placing an order. Since every project is custom-made, policies vary depending on the production stage. Please contact your Bienal representative for details regarding your project.
SHOWROOMS
You can experience Bienal at our Fort Lauderdale showroom inside DCOTA (Design Center of the Americas) and at our Orlando showroom. Both locations feature fully designed kitchens, bathrooms, and walk-in closets, along with a wide selection of materials and finishes. Our design team is on hand to walk you through the displays and help you explore ideas for your home.
At the moment, showroom appointments cannot be booked online. To schedule a visit, please call your nearest Bienal showroom directly, and our team will be happy to arrange a time that works best for you.
Yes. You can request specific material samples through your consultant. Samples are shipped internationally, and air cargo fees apply. Delivery times may vary depending on stock availability and shipping schedules.
Yes. Bienal offers virtual design consultations for clients who cannot visit in person, whether you’re outside South Florida or based elsewhere in the U.S. During the session, our designers will review your space, discuss style preferences, and share material and finish options so you can confidently start your kitchen, closet, or bathroom project from home.
You can reach Bienal by phone, email, or through the contact form on our website. Our showroom teams and design consultants are always available to assist with project-related questions.
Bienal is a family-owned company with more than 50 years of craftsmanship experience. We are not a franchise, and our legacy spans three generations with a strong focus on quality, design, and customer service.
FINANCE
To apply for online financing with Bienal, applicants must be over 18 years of age and either employed for a minimum of 16 hours a week, or have a verifiable income if retired. Eligibility requires residency within the United States, with at least a 12-month residency history.
Please note that our financing options are not available to individuals who do not meet these criteria. For homemakers wishing to apply, the employment details of your spouse or partner will be necessary to complete your application process.
No, Bienal does not charge any arrangement fees or hidden extras for credit.
Finance applications with Bienal are processed swiftly, typically providing decisions within moments. Should your application be approved, our team will reach out to you during business hours to finalize your purchase details. In certain cases, if your application requires additional review, it may be referred to our underwriting team. If so, they may contact you for further information before making a final decision.
Upon approval of your financing application for a custom project with Bienal, the next steps are simple. First, you will need to review and sign the financing agreement. Following this, we will discuss and confirm the allocation of funds towards your project. Lastly, we’ll set up a convenient payment schedule for you.
Credit reference agencies maintain various types of information about individuals, including public records such as your electoral registration status, any County Court Judgments, and records of bankruptcy. Additionally, they hold data provided by other lenders, which may include details of your accounts, such as payment history and current balances. Agencies also record every credit application you make, noting the fact that a search was conducted, though not the outcome of the application.
Yes, Bienal understands that circumstances can evolve over time. If your initial application was not successful, it doesn’t mean a subsequent application will also be declined. We recommend waiting at least 6 months before re-applying. This interval allows for any potential changes in your financial situation to be reflected in your credit profile.
A 10% deposit is required at the time of placing your order with Bienal. The remaining balance must be settled 28 days prior to the scheduled delivery of your custom project. Additionally, Bienal provides various financing options to accommodate diverse financial situations and budgets.
Bienal accepts a wide range of payment methods for your convenience. You can use all major credit and debit cards such as Visa Credit, Visa Debit, Mastercard, and American Express. Additionally, we offer the option to pay via cash, cheque, or bank transfer. For those interested in financing options, Bienal provides various plans to suit your needs. For more detailed information on our financing solutions, please visit our finance page on the Bienal website.
Once your custom project has been delivered, your designated Bienal designer will furnish you with your VAT receipt. Should you require a proforma invoice prior to delivery, please communicate this request directly to your designer. For contact information of all our showrooms and designers, kindly visit the Bienal website.
SUSTAINABILITY & MATERIALS
Yes. Bienal prioritizes sustainability by working with certified suppliers who follow responsible forestry practices and eco-friendly sourcing standards. Many of the materials we use are backed by internationally recognized certifications such as FSC (Forest Stewardship Council), CARB2 compliance, GREENGUARD, and LEED contribution credits, ensuring low emissions, healthy indoor air quality, and responsible sourcing.
Yes. Bienal implements eco-friendly practices throughout the production process, including waste reduction, responsible sourcing, and the use of low-emission materials.
For long-lasting cabinetry, Bienal typically recommends plywood or solid wood, paired with premium finishes and hardware systems. MDF can also be used with the proper sealing and finishing in the right applications.
Bienal’s quoted price includes all cabinetry materials, hardware systems, finishes, and professional installation unless otherwise specified. Your design consultant will provide a detailed, itemized breakdown so there are no surprises.
Bienal designs cabinetry and storage solutions for nearly every room in the home, including kitchens, bathrooms, closets, offices, and specialty spaces. If your project requires something outside of our standard offerings, our design team will review it on a case-by-case basis.
Yes. Bienal offers integrated lighting solutions that can be built directly into your cabinetry. Our design team can incorporate features such as LED strips, spotlighting, and accent lighting to enhance both functionality and aesthetics.